Privacy policy

Privacy Policy

Last updated: 16 March 2025

At House of Elia, we highly value the protection of your personal data and privacy. This privacy policy outlines how we collect, use, and protect your information when you visit our website, houseofelia.com, and make purchases.

1. Collection of Personal Information

When you use our site or place an order, we may collect the following information:

  • Personal information: Name, first name, email address, phone number, shipping and billing address.
  • Payment information: Transactions are secured and processed by third-party providers. House of Elia does not store your banking data.
  • Browsing information: IP address, browser type, pages visited, time spent on the site, collected through cookies and similar technologies.
  • Communication data: Messages sent via our contact form or email.

2. Use of Information

We use your information to:

  • Process and ship your orders;
  • Contact you if needed regarding an order or customer service request;
  • Improve your experience on our site and personalize our offers;
  • Send marketing communications (if you have given your consent);
  • Ensure the security of our site and prevent fraud.

3. Sharing of Information

We do not sell or share your personal information with third parties, except in the following cases:

  • Service providers: Carriers, payment solutions, and web analytics services (Google Analytics, Meta Pixel, etc.).
  • Legal obligations: If required by law or to respond to requests from authorities.

4. Data Security

We implement technical and organizational measures to protect your information from unauthorized access, alteration, or loss. However, no system is completely secure, and we cannot guarantee absolute protection of data transmitted over the Internet.

5. Cookies and Similar Technologies

Our site uses cookies to enhance user experience, analyze traffic, and personalize content. You can manage your cookie preferences in your browser settings.

6. Your Rights

In accordance with data protection laws, you have the right to:

  • Access the information we hold about you;
  • Request the correction or deletion of your data;
  • Withdraw your consent for marketing communications;
  • Request the portability of your data.

To exercise your rights, contact us at hello@houseofelia.com.

7. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Updates will be published on this page with the date of the last update.

8. Contact

For any questions regarding our privacy policy, you can reach us at: hello@houseofelia.com