FAQ
About House of Elia
House of Elia is a Canadian eco-friendly bedding brand offering nature-inspired collections designed for children. Our products are designed in Canada and made from GOTS-certified organic cotton. They feature illustrations by North American artists, showcasing native North American plants.
Yes, all our products are made with at least 70% organic fibers and are certified to the GOTS 6.0 (Global Organic Textile Standard) and GRS 4.0 (Global Recycled Standard) for the filling in our comforters.
Our collections are produced in GOTS-certified and socially responsible workshops in India, ensuring ethical working conditions and environmentally friendly production.
Products and Care
We offer bedding sets for babies and children, including duvet covers, fitted sheets, pillowcases, and muslin throws made from organic cotton.
All our materials are 100% organic and certified according to GOTS standards. We are committed to ethical working practices. Our main fabric, cotton muslin, is woven in a GOTS-certified workshop in India. We strive to create consciously and ensure that our products are crafted with great care to stand the test of time.
We recommend:
- Washing: Machine wash in cold water with mild detergent, avoiding bleach.
- Drying: Tumble dry on low heat or air dry to maintain softness and fiber durability.
- Ironing: Steam if necessary, using a handheld steamer without direct contact.
Yes, our organic cotton products are designed to be soft and safe for children’s sensitive skin, free from harmful chemicals and toxins.
Orders and Shipping
We ship to Canada and the United States.
- Canada: 3 to 9 business days
- United States: 3 to 9 business daysShipping times may vary depending on your location and peak periods.
Free shipping is available on orders over $50. Shipping costs are calculated at checkout based on your delivery address and the package weight.
If your order has not yet been shipped, contact us quickly at hello@houseofelia.com to see if changes are possible. Once shipped, it cannot be canceled.
Once your order has been shipped, you will receive an email with a tracking number.
Returns and Exchanges
You have 30 days after purchase to return a product if it doesn’t meet your expectations. Items must be unwashed, unused, and in their original packaging.
Please note that sale or discounted items, as well as all items from the "Almost Perfect" section, are final sales. Shipping fees will not be refunded in the event of a return.
Share details about your shipping policies, item returns, or customer service.
Contact our customer service at hello@houseofelia.com with your order number. We will provide you with return instructions.
Yes, unless the return is due to an error on our part or a defective product.
We do not offer direct exchanges, but you can return an item and place a new order.
Retail and Partnerships
Our products are available on our website at houseofelia.com and through select retail partners. You can find the list of our retailers in the “Retailers” section.
If you would like to carry our products in your store, please contact us using the dedicated form in the Wholesale section.
Contact and Customer Service
You can reach us at hello@houseofelia.com or use the contact form on our website.
Our team typically responds within 48 business hours.
Contact us — we’ll be happy to help!